FAQ 2016-06-10T15:48:12+00:00

[fullwidth background_color=”” background_image=”http://omescapeus.com/wp-content/uploads/2015/03/contactus.jpg” background_parallax=”none” parallax_speed=”0.3″ enable_mobile=”no” background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”20″ padding_bottom=”20″ padding_left=”0″ padding_right=”0″ hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][one_full last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”#f4f4f4″ background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”solid” padding=”” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ class=”” id=””][accordian class=”” id=””][toggle title=”How can I book the game?” open=”no”]

  • We recommend you to book the game online by clicking Book Now. Or you can also book the game by calling us at 1(212)631-7876.

[/toggle][toggle title=”Can I ask for help if I am stuck?” open=”no”]

  • Of course! Players can ask for help anytime but the number of hints for each game will be different based on the difficulty of the room.

[/toggle][toggle title=”What happens if I fail to escape in 70 minutes?” open=”no”]

  • Sorry you will stuck here forever. I am KIDDING! We will open the door for you when game is over. You can also ask us if you could get more time to escape. Sometimes, you may get 15-30 minutes more to play by purchasing additional time! This is not guaranteed.

[/toggle][toggle title=”Do I need to come early?” open=”no”]

  • Yep! Please arrive at least 15 minutes ahead before the game starts. Participants arriving after the starting time will not be admitted since this would spoil the fun for the others. Please try not to come late!

[/toggle][toggle title=”Can I take photo or video during the game?” open=”no”]

  • To ensure that other players can fully enjoy the game in the future, recording and photographic devices such as cell phones are not allowed inside the game room.

[/toggle][toggle title=”How can I get there?” open=”no”]

  • Hey buddy, this is TIME SQUARE! You can take train (A,C,E,1,2,3,N,Q,R,B,D,F,M), bus or drive your car (parking garage is next to us) to come to our fantastic place.

[/toggle][toggle title=”Can I cancel or reschedule the game?” open=”no”]

  • Unfortunately you cannot refund a game. Once the booking is confirmed, all sales are final and refunds are not accepted. However, if you want to cancel or reschedule the game, call us at 1(212)631-7876 or email us at least 7 days before the game’s start time. Otherwise, a 50% reschedule fee will be applied.

[/toggle][toggle title=”Can I organize my event/party here? How many people can I bring?” open=”no”]

  • Absolutely! We have tons of event supplies for you. You can bring up to 60 people to our place. Contact us to know more details!

[/toggle][toggle title=”Will I play with people I don’t know?” open=”no”]

  • Real Room Escape Game is a quick and easy way to meet new people (especially for the bachelors out there!). If you prefer to play with your friends only, you can book all tickets in a session to have a private party set up!

[/toggle][toggle title=”What’s the appropriate age for the game?” open=”no”]

  • Our game is PG13. Children under 13 should be accompanied by adults.

[/toggle][toggle title=”Is this dangerous or scary?” open=”no”]

  • Not at all! Our target is to challenge your brain not your courage!